How do I claim a refund on a flight?

How do I claim a refund on a flight?

In the event that an individual is unable to fly as per their scheduled flight and has an unused flight ticket, they must seek to get a refund from their airline. It is possible that a person has canceled their reservation for an uncertain reason under their fare conditions and wants to get a refund for their flight. According to the airline's conditions, a person is eligible to claim a refund for their flight under some circumstances and through various means. This guide is provided to help you understand the refund eligibility and the mediums used to claim the ticket refund.

Conditions of getting a refund of a flight

The conditions that allow an individual to claim their refund of a flight with an airline are as follows:

• The reservation holder must cancel their flight ticket prior to their boarding time period. 
• The ticket should be refundable in order to get the refund getting the original mode of payment. 
• The airline will exclude taxes and any service charge when refunding the flight ticket depending on fare class and destination. 
• A full refund of the ticket will be offered when a person cancels their ticket within 24 hours of completing the reservation. 
• In case of major delays in the original scheduled time, the airline provides free cancellation and full refund options. 
• When an airline cancels a flight, then too, a full refund will be provided. 
• Refund claims should be made at the airline within 20 to 30 days of the issued flight date. 
• Some airlines also allow customers to receive travel vouchers or credit points as a flight ticket refund. 
• Flight refunds can take 7 days to credit.

Mediums to claim a refund for a flight

The different mediums where you can submit the claim for a refund with an airline are explained below:

Refund Form 

An online refund form can be obtained on the airline’s site to submit your claim for an unused ticket. The steps of submitting an online claim are as follows:

• Go to the airline’s site you made the booking with,
• Next, look for the Refund section,
• In the same, you must navigate the option of “Refund Claim/Refund Form,”
• Now that you have obtained the refund form on the site, you have to select the reason,
• Further, add the details of the concerned reservation appropriately as needed,
• Provide the payment details and contact information,
• Choose your preferred mode of receiving a refund,
• Next, tap the “Submit” key, and your refund claim will be submitted to the airline. 

Airline Help Desk

In case one cannot find a refund form on their airline’s site or it is not feasible with the online procedure, they must connect to the airline's help desk by phone. The steps for submitting a refund claim offline are as follows:

• First, obtain the contact number of your airline to call the help desk,
• Follow the IVR instructions to connect at the refund department,
• Provide your flight reservation details and ask to submit a refund for the same,
• The official person who joined your call will take a few pieces of information regarding the concerned flight ticket,
• As you share all the necessary information, your refund claim will be submitted to the airline. 

Airport Help Desk 

The individuals who are available at the airport for their flight and, due to some unavoidable conditions, have canceled their reservation can visit the airport help desk to immediately claim the refund for their flight. The available representative at the help desk actively listens to the customer’s issue and provides prompt support. So, if you wish to get back the amount you paid for the reservation, you can contact them to share your ticket details and submit the refund claim request.